VelocityOps, agile service delivery built for continuous improvement
An agile operating model for managed services. Instead of a queue that only ever absorbs requests, you get sprint cycles, a visible backlog and a share of capacity permanently pointed at making the environment better.
From keeping the lights on to driving valueA selection of the organisations our engineers deliver for.
How it works
VelocityOps is more than a method. It is a shift in where your support dollar goes. Automation and continual improvement free capacity that a traditional model would spend on repeat incidents, and that capacity is redirected into work you can see on a backlog.
Who we work with
VelocityOps suits organisations in motion. Both sectors buy it for the same reason, which is that a static support arrangement stops fitting an environment that changes every quarter.
- Who. Agencies and councils running programs of change, machinery of government moves or a multi year modernisation with a lean internal team.
- Cadence. Quarterly planning maps neatly onto agency planning cycles and budget reporting, so the backlog is defensible at executive level.
- Assurance. Security uplift work sits on the same backlog as operational work, which makes remediation of audit and Essential Eight findings visible and tracked.
- Procurement. Absorbs small and medium change into an existing arrangement rather than generating a stream of separate procurements.
- Reporting. Sprint outcomes and improvement metrics reported in a form an audit committee can read without translation.
- Who. Australian mid market organisations growing or integrating and outpacing their current support model.
- Pace. Change lands in the next sprint rather than the next quarter, without a scoping exercise for every request.
- Cost. Capacity is fixed and known. As automation lands, more of that same capacity goes to improvement rather than to repeat incidents.
- Risk. Technical debt is tracked and burnt down deliberately, which is exactly the evidence insurers and enterprise customers now ask for.
- Hybrid teams. Works with distributed and hybrid workforces, and alongside an internal IT team rather than replacing it.
It is a good fit if you are tired of one off project engagements for work that should simply be part of running the environment well.
The delivery rhythm
The rhythm is deliberately simple, and you sit inside it rather than receiving a report about it.
- Daily stand upsA short internal sync on active work, blockers and anything that needs escalation before it becomes an incident.
- Fortnightly sprintsA committed scope of operational and improvement work, delivered and demonstrated on a fixed cycle.
- Backlog groomingYou help prioritise. Requests, findings and improvement ideas are ranked together rather than in separate systems.
- Quarterly planningA wider session that resets priorities against your business goals, budget and any regulatory dates in the coming quarter.
- Capacity redirectionAs automation removes recurring effort, the reclaimed hours move to the improvement backlog rather than quietly disappearing.
What it changes
The point of the model is measurable movement. These are the areas where clients see it first.
- SPEEDFaster turnaround on change
- QUALITYLower repeat incident volume
- VISIBILITYVisible delivery tracking
- QUALITYReduced technical debt
- COSTFewer one off project engagements
- SPEEDAutomation of manual tasks
- SECURITYSecurity findings tracked to closure
- COVERAGESupport for hybrid environments
- ALIGNMENTTighter alignment to business goals
VelocityOps is available across our managed service tiers and pairs naturally with a managed service desk, endpoint management and security operations, because those are the areas where automation returns capacity fastest.
Accreditations
Independent assessment, security clearances and industry recognition, held so that our clients do not have to take our word for it.
Move from reactive support to continuous improvement
If your current arrangement absorbs requests but never gets ahead of them, the first step is a short paid assessment of where your support effort actually goes. You get the analysis and a costed plan whether or not you proceed.
VelocityOps is Digital61 agile service delivery for public and private sector organisations across Australia.