VelocityOps

Agile Service Delivery. Built for Continuous Improvement.

Modern organisations demand more from their IT operations—faster response, proactive improvement, and measurable outcomes. That’s why we created VelocityOps, Digital61’s agile-based managed services delivery model. It replaces the traditional operational methods focused on resolving routine service requests to a more proactive approach with a collaborative, flexible framework that evolves with your business.

What is VelocityOps?

VelocityOps is an agile operating model that helps you manage and continuously improve your technology environment. From service desk operations to platform management and small-scale delivery tasks, we apply a sprint-based structure that enables:

  • Faster turnaround on priorities

  • Transparent delivery tracking

  • Ongoing service enhancements

  • Tighter alignment to your business goals

It’s more than a method - VelocityOps is a mindset shift from “keeping the lights on” to driving value from your IT investment.

Key Benefits

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Transparent & Collaborative

Track progress through shared tools and backlog reviews. You're part of the prioritisation process every step of the way.

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Reduced Project Overheads

Smaller enhancements are delivered via efficiencies achieved within the VelocityOps team—no need to spin up standalone projects every time.

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Continual Support Improvement

We identify and deliver improvements regularly—automation and simplification frees up capacity to focus on Continual Support Improvement, reducing technical debt and improving service quality over time.

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Adaptable to Changing Needs

Sprint planning and quarterly reviews mean we can pivot quickly as your priorities shift.

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Supports Hybrid Teams & Environments

Works across cloud, on-prem, and hybrid setups with multi-disciplinary teams tailored to your needs.

How VelocityOps works

Fortnightly Sprint Cycles
Work is broken into short delivery cycles, with clear outcomes and business-aligned priorities.

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Daily Stand-Ups
Our teams hold short, focused meetings to address blockers and keep momentum high.

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Quarterly Planning
Align operational delivery with your long-term goals and adjust team capacity as needed.

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Customer Involvement
Enhancement projects are driven through a collaboratively managed backlog aligned to customer priorities.

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Integrated Service Layers
VelocityOps is a managed service model that integrates ServiceOps, AgileOps and SecOps to deliver a high-performing, automation-driven service experience.

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Redirecting Capacity
By automating routine service requests in ServiceOps, we significantly reduce manual workloads and free up the team to focus on Continual Service Improvement via AgileOps.

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VelocityOps is ideal for

  • Agencies or businesses seeking a modern alternative to traditional managed services

  • Environments with frequent changes or evolving business priorities

  • Customers wanting closer alignment between IT support and strategic outcomes

  • Organisations looking to reduce reliance on one-off project engagements for small to mid-sized changes

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Ready to move from reactive support to continuous improvement?

Let’s talk about how VelocityOps can modernise your IT operations.