Managed IT services for government and business
A co-managed model built around your Microsoft estate. We run the day to day, lift your security posture and report it in language your executive can act on, while your internal team stays in control of the things only they can decide.
Always on. Always usable. Always you.A selection of the organisations our engineers deliver for.
What we deliver
We are a managed intelligence partner rather than a traditional break fix provider. The difference shows up in what you receive each month: not a ticket count, but a measurable position on posture, cost and risk, and a plan for what moves next.
Who we work with
The engineering is the same for every client. What changes is the assurance evidence, the reporting audience and the way the service is bought.
- Who. Federal and state agencies, local councils, statutory bodies and government owned corporations with a lean internal ICT team.
- Assurance. Operations aligned to the Essential Eight, the Information Security Manual and the Protective Security Policy Framework, with evidence produced as a by product of the work.
- People. Australian based engineers, with security cleared staff available where the environment or the contract requires it.
- Procurement. Engagement through established government panels and arrangements, with the documentation your process expects up front.
- Reporting. Monthly and quarterly reporting written for audit committees and executives, not just for the technical owner.
- Who. Australian mid market and enterprise organisations with a small internal IT function they want to keep.
- Drivers. Board questions, cyber insurance renewals, client security questionnaires and audit findings, all of which want proof rather than assurance.
- Cost. Predictable monthly pricing with licence optimisation built in, so the service pays back part of its own cost.
- Risk. Security posture uplift that stands up to insurer and customer scrutiny, using the same control frameworks government relies on.
- Continuity. Co-managed by design. We augment your internal team and document everything, so the capability stays with you.
If you sit between the two, a government owned corporation, a funded not for profit or a regulated commercial operator, that middle ground is familiar territory for us.
How we engage
Onboarding follows the same five steps whether you are an agency or a private business. The depth of the assurance stage is what scales.
- BaselineA short paid assessment of your Microsoft tenant, endpoints, identity and licensing. You keep the findings whether or not you proceed.
- DesignAn agreed operating baseline, service scope and reporting cadence, with the gaps and the risks named up front rather than discovered later.
- TransitionStructured handover from your incumbent or your internal team, with documentation, runbooks and no gap in coverage.
- OperateDay to day operations, monitoring, patching and support, delivered against agreed response targets by named engineers who know your environment.
- ImproveA standing improvement backlog reviewed with you each cycle, so the service gets measurably better rather than simply staying steady.
Standards and assurance
Public sector clients need evidence, and private sector clients increasingly need the same evidence for their insurers, their customers and their boards. We build to one standard and produce the artefacts once.
- FRAMEWORKACSC Essential Eight
- FRAMEWORKInformation Security Manual
- FRAMEWORKProtective Security Policy Framework
- CERTIFICATIONISO/IEC 27001 certified
- ASSESSMENTIRAP assessed
- MEMBERSHIPDefence Industry Security Program
- PARTNERMicrosoft Solutions Partner for Security
- SOVEREIGNTYAustralian data sovereignty
- DELIVERYOnshore delivery and support
Our heritage is Federal Government and critical national infrastructure. That is why the operating discipline holds up when a private sector client is asked, at short notice, to prove something to a regulator, an insurer or a customer.
Accreditations
Independent assessment, security clearances and industry recognition, held so that our clients do not have to take our word for it.
Start with a baseline, not a contract
Tell us what is straining, whether that is ticket volume, security posture, licence spend or the reporting you owe your board. The usual first step is a short paid assessment that gives you a costed plan before you commit to anything larger.